This independent report includes information on evaluation criteria for IP telephony and compares vendors based exclusively on surveys of IT professionals.

For the past eight years, independent research firm, Nemertes Research, has surveyed IT professionals for its annual benchmark on IP telephony using notable evaluation criteria. Each year, ShoreTel has received the highest ratings and been awarded Best Overall IP Telephony Provider.

The results are based 100% on the views and experiences of actual technology buyers. Nemertes determines the methodology, conducts the research and analyzes the findings, however, Nemertes has no influence over vendor performance. The opinions rest with real buyers.

Find out what important criteria are used in evaluating IP telephony vendors, what real customers are saying about their experiences, and the state of the IP telephony industry today.

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