No Customer Left Behind
Learn how customer support automation is putting the focus back on humans, one task at a time
In this white paper, Wrk provides an in-depth look at changing customer behavior in 2021 and how it is impacting customer support strategies across the board. We examine how cutting-edge automation solutions are vital to managing the accelerating trends in customer service, including online services and work from home (WFH). We also dive into the cutting edge of chatbot technology—with input from conversational support pioneer Intercom—and detail how Wrk’s human-focused automation can provide customer support teams with tangible solutions to improve customer engagement and to foster superior customer experiences
