Nearly 70% of organizations have a digital transformation initiative underway, yet most of these will fail. This analyst paper from Nemertes Research discusses why a Unified Communications and Collaboration infrastructure – that operates optimally – is crucial to success. Critical to that success is managing the infrastructure with the appropriate performance management tools, which ensures better uptime, faster resolution of problems, and more accurate notification of potential issues. But another benefit also emerges—significant operational cost savings.

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