Reduce Your Operational Costs: The Avaya/EDS Contact Center Model
Differentiate Your Business: Learn how EDS uses Avaya contact center solutions to deliver CRM solutions to clients for improved customer loyalty, cost savings and revenue.
This case study describes how EDS & Avaya created a contact center outsourcing model that can dramatically reduce costs and improve responsiveness to marketplace changes. Flatten your network; consolidate applications and servers; extend applications and operations. Discover how an insurance company reduced operational costs 84% and a global training organization increased items per order by 36% through cross-sell and up-sell capabilities.
