Segment Challenges Risk Management Status Quo with ZenGRC
Segment, provider of the one of the world’s leading customer data platforms, was facing increasing risk assessments and questionnaires from current and potential customers. Tired of tying up valuable resources responding to these lengthy questionnaires, the company wondered “Do our vendors feel the same frustration?”
Not wanting to burden customers, Segment turned to Reciprocity’s ZenGRC® solution to provide a single, automated platform to drive GRC activities and say goodbye to spreadsheets for good.
“I have used GRC tools in the past and the simplicity of ZenGRC stands apart” – Steve Nguyen, Director of GRC with Segment
Some of the benefits realized from ZenGRC are:
- Saved 300-400 hours a year on vendor questionnaire management
- Improved questionnaire usability and logic, expediting returns and streamlining risk analysis
- ZenGRC also provided a single source of truth for their SOC 2 and ISO compliance needs
