A Field Service Transformation Handbook for Executives

Patrice Eberline’s first book, 'A Diamond in the Rough,' stepped into the world of service potential with an introduction to the domain itself. 'Into the Diamond Mine' explores these themes further, looking beyond the basics and seeking to show impact, opportunity, and paths to true service transformation—definitively and positively affecting the services organization, and in many cases, the company as a whole.

 

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