The Definitive Manual to Set Your Support up for Success

Chatbots cater to your customers' service needs at every stage of their journey.

In this guide you’ll learn about the benefits of automating your customer service and how to set up your chatbot for success. We share best practices and industry insights by focussing on different areas:

• Improving the customer experience – offer speed, convenience, knowledge and friendliness as well as personalized support to make your customers happy
• Boosting efficiency – to be efficient, chatbots must give more than answers – they need to perform actions to serve as your service department’s first line of defense
• Increasing effectiveness – effectiveness is the supreme discipline in the automation game and chatbots are the key to it.

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