No department has undergone such profound change as IT.

The platforms used to deliver IT products and services, the tools-of-the-trade and skillsets required to do the job have changed. On top of all that, the IT function is now being integrated into the company’s other operations and is expected to operate as a business-within-a-business. Overseeing this sea change is the CIO.

This paper examines the following:

• The fundamental shift in how IT provides services
• The new platforms behind digital disruption
• Running IT as a business
• The shift in CIO from improver to influencer to transformer
• The new sourcing landscape
• The talent shortage, skills gaps and knowledge leak

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