If you browse the internet, there’s a good chance you’ve come into contact with a chatbot. These conversational programs have proved a popular application of advanced tech, such as machine learning and natural language processing (NLP). And all the signs are there that chatbots will continue to play a role in business for years to come — so learning as much as possible about them means you’re well-placed to benefit in the long-term.

In this essential chatbot beginner's guide, you’ll learn:

• What chatbots are and how they work
• Why (and how) organizations use chatbots
• When chatbots fail
• What an effective chatbot should look like
• The nuts and bolts of creating your own chatbot

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