The E-Commerce Customer Lifecycle

2 - The E-Commerce Customer Lifecycle

Web buyers abandon online purchases for reasons of User Experience, Indecision, Technical Issues and Cost.

90% of American adults have a cell phone, 58% have a smartphone and 42% own a tablet computer. Consumers have become ‘always-addressable,’ meaning that they access the Internet multiple times per day, from multiple devices, in multiple locations.

 

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Bronto - The E-Commerce Customer Lifecycle

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