Service scenarios in the eld can run the gamut – anywhere from responding to an issue atop a wind turbine to performing mandated regular service on a jet engine or MRI machine. And because, traditionally, service occurs only after something breaks down, a host of subsequent issues, including long time to repair, technicians arriving with the wrong parts or skillsets and billing issues, tend to create unflattering perceptions of service.

But a movement to modernize eld service is underway. ServiceMax has championed this for nearly a decade, bringing the benefits of mobility, cloud, Internet of Things, data and analytics to the industry to quell some of ‘these long perceived conceptions of service.