In these anxious and uncertain times, businesses must overcome the instinct to tighten their belts while keeping an eye on the bottom line and instead seize the opportunity to differentiate themselves from the competition by prioritizing personalized and empathetic interactions with their customers.

OpenText is increasingly positioning itself as a vendor offering a best-of-suite platform in the converging CCM-CXM space. As organizations begin searching for ways to holistically manage communications and digital experiences across the entire customer lifecycle, OpenText, with its wide range of capabilities, is in an excellent position to capitalize on this opportunity.

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