The Hottest New Technology You Don’t Know About: Live Video Streaming Helps Field Service Techs Offer Better Support and Improve Customer Satisfaction
Service technicians are on their own when addressing increasingly complex situations in the field, and occasionally need assistance from a specialist.
In these cases, the ability to accurately describe the problem is critical, and a verbal description over the phone may not be enough. Letting remote experts “see” the problem is the answer; and real-time video is the key to success.
Download this informative white paper and learn how Vidcie Live Video Assist brings remote expertise to any situation.
