The Social Customer Service Playbook: The Most Vital Metrics and How to Interpret Their Impact

There are endless ways to measure the impact of social on customer experience. Which performance metrics are top travel & hospitality brands tracking? Download our report to find out.
To become a leading brand and stay on top, you’ll need to meet your customers exactly where and when they need you, exactly in the way they need your help. This starts with a sophisticated approach to measuring both agent performance and customer experience.

Read The Social Customer Service Playbook to find out how your approach to performance metrics stacks up against top travel & hospitality brands.

Download the white paper to learn how to:

• Use Lithium's engagement spectrum model to address customer needs with varying levels of engagement
• Avoid myths that can trip up even the most advanced brands
• Deep dive into 10 vital performance metrics , how to interpret them, and red flags to look for