Communications platform-as-a-service (CPaaS) is a cloud-based delivery model designed to improve communication channels. CPaaS platforms can include a number of services. These include messaging technologies such as texting, rich communication services (RCS) and over-the-top (OTT) messaging applications. Its structure enables companies to add a variety of communication features to their existing business applications.

This list was compiled with input from analysts at Frost & Sullivan, Omdia and S&P Global. It includes up-to-date information on the CPaaS market.

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