Transition From Customer Management To Experience Management
Top tips for making a successful transition to Experience Management
As the transition from the service economy to the experience economy accelerates, many of the frameworks, processes, and metrics that helped organizations create and preserve business value need to be re-examined and, in many cases, revised or even replaced entirely.
We are excited to share with the HDI community our wide-ranging conversation with:
- Rae Ann Bruno
- Nate Brown
- Ben Brennan
These three leading thinkers discus making the transition from customer management to experience management.
As a special bonus, we asked these customer experience luminaries to share their top tips for making a successful transition to Experience Management.
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