‘Organizational culture’ is a phrase that you may have heard applied to several different elements of a business. It is often used incorrectly, and this article aims to set the record straight.

A company's organizational culture is the collection of characteristics that make up the business, including its:

• Values
• Expectations
• Beliefs
• Practices

All team members should know what the company's organizational culture is and adhere to it in everything they do at work.

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