The best contact center partner is already well-positioned in the market to attract great people, with the right HR resources available to build a strong employer brand and nurture its workforce.

The procurement process for seeking an outsourced contact center is naturally focused on the tangible functionalities, capacities, competencies and capabilities of a potential vendor. These factors are essential, of course, but they do not represent the whole story. The truth is, behind those end results are robust advantages in terms of HR management.

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