The landscape of enterprise communications has changed; more and more companies are recognizing how an integrated cloud communications solution optimizes the customer service experience. The key benefits of a One Cloud Solution for phone, meetings, collaboration and contact center include: improved ROI, faster time to resolution and higher customer satisfaction.

The International Data Corporation (IDC) — a premier IT, telecommunications and consumer tech market intelligence provider — explores how today’s most competitive businesses are choosing a single system of engagement to drive growth, because silo systems of communication prevent organizations from moving at the demanding speed of employee and customer expectations.

Download “Enterprise Engagement Management Platform: Moving Toward an Integrated Approach” to learn about:

• The challenges of delivering superior experiences to empowered customers
• How businesses can support richer interactions among employees and customers
• A holistic view of real-time engagement across your entire enterprise
• Key performance metrics for an integrated communications, collaboration and engagement platform

Download the IDC report today to learn how exceptional customer experiences start with your communications system.

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